Out of Hourslogo

Please call the NHS 111 Service.

What to do when you GP practice is closed:

  • If it’s a life threatening emergency call 999
  • If you need medical help but it’s not an emergency call 111

NHS 111 is the number to call when you need medical help fast but it’s not a life-threatening emrgence. Calls to NHS 111 are FREE from landlines and mobiles and NHS 111 is available 24/7, every day of the year.

When to call 111

You should call 111 when:

  • You think you need to go to A&E or to another NHS urgent care service
  • Your GP surgery is closed and you need healthcare advice
  • You don’t know who to call for medical help

When to call 999

Call 999 for life threatening emergencies such as:

  • Major accident or trauma
  • Severe breathlessness
  • Severe bleeding
  • Loss of consciousness Severe chest pain

The location of services

If you need to see a healthcare professional out of hours, you will be offered an appointment at the Urgent Care Centre (UCC) at Peterlee Community Hospital, although home visits can be provided for patients who are very unwell. Appointments to attend the UCC or to be seen at home will be allocated via the single telephone number. Patients will be asked to make their own way to and from the UCC, although for patients with particular needs transport can be arranged. If there is any delay in responding to an absolute emergency, you are instructed to dial 999 and ask for the Ambulance Service.

If you are calling on behalf of someone else please have the following information available, such as:

  • address
  • date of birth
  • current medication
  • name of their GP

If considered necessary you will be referred to a duty Doctor or Nurse Practitioner who will contact you and either give further telephone advice, or ask you to attend a local centre or, in appropriate circumstances, visit you at home.